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A Note from the CEO ||
Tough Times: Shifting From Management to Leadership
Hospitality Brewing Benefits for Tas Businesses
Tasmanian Labour Market Update ||
Industrial
Relations Update
Staff News ||
Events ||
Social Environmental and Community Action (SECA) Update
Latest Tasmanian Market Trends ||
Star Candidates
A Note from the CEO

As end of financial year
approaches we are seeing different mindsets in our clients.
Almost all owners and senior
executives I talk with have been challenged over the past year by having to
reduce expenditure, maintain business revenues and restructure workforces to
match business activity levels. All face an unknown market ahead, will it
remain flat, drop further or are we seeing some signs of activity picking up?
Stephen Porter, CEO
From a HR perspective, while
things in most organisations we deal with are tough now, many see an
opportunity for a leaner and tighter/tougher business going forward. A few
common themes have emerged:
Hanging onto your best talent is a
priority, let them know you need them, and use them to plan and action the
current and future strategy.
Do you have the right people, and
numbers, in the right jobs? It’s a good time to look at functions and
performance, where are you making money, where are there costs that can be moved
or removed?
Maintain your organisation’s
integrity/values (and ultimately brand), communicate directly and often about
how you are going, explain change options and outcomes, get staff input, and
professionally support any downsizing needed.
Explore reducing people costs for
6 months through shorter hours, can some jobs be done part-time, review salaries
and incentives, unpaid leave, will people work from home for less money?
Many of us have been through a few
tough times before and know things will pick up. Organisations need to keep
that perspective and expect and position themselves for the upside to this
economic downturn. And when it does pick up I can see in the HR area we will
soon be back to a world of skill shortages in many industries, wage pressure,
and less flexibility around employment arrangements as new IR changes come into
effect July and Jan 1st.
Our better managed clients are
taking action now and preparing for the recovery and challenges it will bring.
Waiting until the recovery happens they say will be too late.
When good talent appears they are
working out a way to engage with them (contract or 3rd party hire),
using temporary staff to keep productivity up without locking in permanency,
they are spending on organisation development activities such as team work and
leadership (less layers and more accountability), reviewing performance
management systems (less paper work and more focus on personal performance
matching business outcomes), making reward systems fit with organisation
objectives (less me and more us), and shaping ECA’s under existing Awards now
(it may not get easier).
At Searson Buck our business is no
exception to others and we have the same challenges. In fact probably more as
we need to practice what we preach! We appreciate your support and use of our
services across the whole HR range, and in allowing us to be part of your answer
to the GFC (Getting Financial Continuity?).
Article by
Stephen Porter, Searson Buck
Chief Executive Officer
For more information contact Stephen on 6223 3055.
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Tough Times: Shifting
From Management to Leadership
Despite
being removed from ‘mainland’ Australia, Tasmanians are still feeling the
consequences of the economic recession. Companies are cost cutting by
downsizing and redundancies have flooded the employment market with job
seeking candidates. Many companies are experiencing recruitment freezes;
only recruiting due to natural attrition. It’s a time when the right
leadership is needed to push the company through the recession and back into
prosperous times.
Rebecca Badcock,
Psychometrics Consultant
Often confusion surrounds the concept of leadership, with
people believing management status will automatically lead to good
leadership. However, this is not necessarily the case. According to leading
leadership and change expert John Kotter (1990), management is more about
coping with complexity. Good managers provide order and consistency by
formal planning, designing organisational structures and monitoring results
against original plans. Whereas, leadership is about coping with the
changing environment by developing a vision and inspiring employees to
overcome obstacles.
Currently, many organisations are working to business plans which were
designed when economic times were prosperous, with little indication the
economy would decline. Now, members of management teams are realising the
need to take a step back and re-assess the vision for the future. This
meaning it’s time for senior managers to adopt a leadership approach to
inspire employees to overcome recession obstacles.
What Makes a Good Leader?
The business world is littered with stories of technically brilliant senior
managers who experience difficulties relating to people, or handle stress
poorly, often at the detriment of their careers (Goleman, 1999). Such
managers climbed the ladder due to promotion criteria of technical knowledge
and years of service; negating softer skills. However, research shows this
to disadvantage organisations.
Psychologists have been studying the impact of soft skills in management
positions for decades. For example in the 1940s, research found leaders who
were able to establish “mutual trust, respect and a certain warmth and
rapport” with their team members were more effective (Fleishman & Harris,
1962 cited in Cherniss 2000). In the 1990s, the soft skills concept was
made-over, fleshed-out and re-coined "Emotional Intelligence". Defined as “a
form of social intelligence that involves the ability to monitor one’s own
and others’ feelings and emotions, to discriminate amongst them, and to use
this information guide one’s thinking and action” (Salovey & Mayer, 1990.
cited in Cherniss, 2000).
Its surge in popularity occurred when Daniel Golemen launched his first
book, Emotional Intelligence, in 1995. Since this time corporate culture has
been shaped by the concept emotions play a significant role in the
workplace. Proven to be twice as important as technical skills or IQ in
determining leadership success, Goleman (2004) believes “Without it, a
person can have the best training in the world, an incisive, analytical mind
and an endless supply of smart ideas, but still won’t make a great leader.”
p 5.
Consequential research into high performing leaders conducted by global
company Johnson & Johnson Consumer and Personal Care Group found a strong
relationship between high performing leaders and emotional intelligence.
Higher performing leaders were differentiated from average performers by
achieving high scores on Self-Confidence, Achievement Drive, Initiative,
Leadership, Influence and Change Catalyst (Cavallo & Brienza, 2001). The
Johnson & Johnson leadership study findings were also supported by an
analysis of more than 300 top-level executives from 15 global companies
where emotional competencies of Influence, Team Leadership, Organisational
Awareness, Self-Confidence, Achievement Drive and Leadership also
differentiated high performers from average (Spencer 1997 cited in Cherniss,
1999).
Research into the primary cause for failure at executive level found links
to deficiencies in emotional competence. The three main causes were:
difficulty in handling change, inability to work well in teams and poor
interpersonal relations (Cherniss, 1999).
Perhaps the most important foundation for an emotionally intelligent leader
is Self-Awareness. Self-Aware individuals know their own strengths and
limitations, understand the effect of their emotions (especially in
stressful times) whilst possessing confidence to make sound decisions
despite uncertainties and pressures. For example, a manager who knows stress
brings out the worst in him can organise his time better to prevent others
from feeling uncomfortable by his behaviour (Goleman, 2004). People with
lower levels of self-awareness tend not to understand their own shortcomings
let alone how they are perceived or their impact on others. If perceived
poorly by employees, the likelihood of inspiring employees to take on a new
vision of the future is limited.
The good news is Emotional Intelligence can be learnt. The learning process
differs from that of acquiring technical skills as emotional competencies
are engrained early in life and reinforced over several years (Cherniss,
Goleman, Emmerling, Cowan and Adler, 1998). Although, by raising awareness
through measuring emotional competence levels, discussing with an accredited
facilitator, and focused attention over time individuals have encountered
changes in behaviour.
How is Emotional Intelligence Measured?
Various tools have been used to measure emotional
intelligence, however, the predictive validity has been unknown. This
prompted the creation of the Emotional and Social Competence Report by
Kendall Want Associates and SHL in 2004. Linked to Daniel Goleman’s original
research, the report measures 20 competencies associated with Emotional
Intelligence. Predictive validity is increased due to a forced choice format
which is less prone to impression management. Kendall Want Associates (2004)
purports that Emotional and Social Competence is embedded in personality,
and consequently can be predicted through the administration of the
occupational personality questionnaire, OPQ32.
Recommended reading: Best of Harvard Business Review on
Emotionally Intelligent Leadership 2nd Edition.
References
Cavallo, K & Brienza, D. (2001) Emotional Competence and Leadership
Excellence at Johnson & Johnson: The Emotional Intelligence and Leadership
Study. Taken from the Consortium for Reasearch on Emotional Intelligence in
Organizations (www. eiconsortium.org).
Cherniss, C. (2000). Emotional Intelligence: What it is and Why it Matters.
Taken from the Consortium for Reasearch on Emotional Intelligence in
Organizations (www. eiconsortium.org).
Cherniss, C. (1999). The Business Case for Emotional Intelligence. Taken
from the Consortium for Reasearch on Emotional Intelligence in Organizations
(www. eiconsortium.org).
Cherniss, C., Goleman, D., Emmerling, R, Cowan, K. & Adler, M. (1998).
Bringing Emotional Intelligence to the Workplace. Taken from the Consortium
for Research on Emotional Intelligence in Organizations (www.
eiconsortium.org).
Goelman, D. & Boyatzis, R. (2008) Social Intelligence and the Biology of
Leadership. Best of HBR on Emotionally Intelligent Leadership, 2nd edition.
Goleman, D. (2004). What makes a Leader? Best of HBR on Emotionally
Intelligent Leadership, 2nd edition.
Kendall, I., & Want, R. (2004). Emotional and Social Competency Report:
Manual and User’s Guide. North Sydney, NSW: SHL Australia Pty Ltd.
Kotter, J.P. (1990). What Leaders Really Do. Harvard Business Review,
May-June 1990, pp 103-11.
Article by
Rebecca Badcock, Searson Buck
Psychometrics Consultant
For more information about how emotional
intelligence is measured and the application in your workplace contact
Rebecca on 6223 3055.
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1.jpg)
Recession can’t beat the hospitality industry as
discretionary spending on luxuries, like take away coffee, are showing they not
only survive in recession, but thrive - and the benefits are being passed on to
other sectors as well.
Banjo’s, the Tasmanian owned, national bakehouse/café
franchise continues to experience strong growth across its 36 Tasmanian and
mainland stores.
Rhiannon Carr,
Senior
Recruitment Consultant
Jon Lister, CEO of Banjo’s says “Despite the current economic
climate, Banjo’s Corporation continues to grow both in Tasmania and in the
mainland states. We believe the quality of our products (all handmade daily on
premises) together with our well priced value proposition resonates with our
customers.”
“Banjo’s is anticipating continued future growth, despite the current downturn.
We hold a niche place in the marketplace. Our unique bakery products, together
with our relaxed dine in or takeaway service is provided at affordable prices.
With our range and value we are confident that our customers will keep returning
to our stores.”
“Businesses in hospitality like Banjo’s are also contributing to the well being
of other service providers. For example, they are continuing to hire temporary
staff.” says Searson Buck Senior Recruitment Consultant Rhiannon Carr.
“Employment generally across the hospitality sector hasn’t seen much negative
impact as most employees were already in temporary roles. What we have seen from
an internal perspective is that staff are working harder to fill key operational
roles because they have to look through many more resumes - there are still the
same amount of candidates with the skills required as there were before, just
more resumes to look through.”
For more information about the hospitality industry contact Steve Old, General
Manager Australian Hotels Association on 03 62247033.
For more information about the job market contact
Rhiannon on 6223 3055.
.jpg)
A new $100,000 program, managed by Skills Tasmania, will help
job seekers, retrenched workers and their partners in the Dorset
Municipality to gain employment.
Premier and Minister for Education and Skills, David Bartlett,
said the Dorset Skills Initiative aimed to help people in the
region to up-skill, re-skill and gain employment.
Rob Howes,
Recruitment Manager
“We recognise that workers in the Dorset region have been
hard-hit in the past few years and this program is a way of
providing some assistance,” Mr Bartlett said.
“Eligible participants will be entitled to part or fully
subsidised training that improves their potential for
employment.
“Other costs such as travel, equipment, licence fees and
incidentals will also be met.
“The funding is open to residents of the Dorset municipality and
surrounding areas including retrenched workers and their
partners, job seekers and their partners and workers looking for
career change opportunities.
“It is also available to contractors who are no longer working
because of business closure or downsizing and casual, seasonal
and contract workers.
“The assistance is available regardless of the location of
future employment.
“Training needs and the preferred provider of the training will
be determined by potential employers and the applicant with
support from Skills Tasmania where required.
“All training must begin before December 31 and will run until
June 2010.
“Retrenched workers and job seekers can already access support
through the Australia Government’s targeted initiatives and new
employment services – Job Services Australia.
“The Dorset Skills Initiative will complement these programs to
gain the best possible employment outcomes for the people of the
region,” Mr Bartlett said.
For further details individuals should contact:
David Olden
Ph 6336 2372
Steve Cosgrove
Ph: 6336 2864
Employers with vacancies or potential retrenched workers can
contact:
Tom Black
Ph: 6336 2891
Source: Tasmanian Government
Media Releases Thursday, 9 April 2009
http://www.media.tas.gov.au/release.php?id=26811
For more
information on the Tasmanian Labour Market contact Rob on 6223 3055.
Industrial Relations Update
Of
the 10 National Employment Standards (NES) the Federal Government aims to
have commence 1st of January 2010, there have been indications that
employers are most concerned by those covering the changes to workplace
flexibility and family responsibilities.
What a year it has
been in the workplace relations arena!
The
Federal Parliament has now passed the Fair Work Bill and the Minister for
Workplace Relations, the Honourable Julia Gillard, has declared Work Choices
“finally buried”.
Dain Cairns
IR Consultant
From 1 July 2009, the workplace relations system will change. The Australian
Government argues that by implementing a new workplace relations system it will
ensure fair workplaces around Australia, and that the new workplace relations
system balances the needs of employees, the unions and employers. Evidently,
this is not the case and there are several industries that will suffer
significantly because of the changes. Arguably, with the economy in its current
state, this is not the time to be placing such large burdens on employers.
Protections from Unfair Dismissal for all Employees
The new system will establish laws regarding unfair dismissal that
are fair to small business owners and their employees. Employees of a small
business will not be able to claim for unfair dismissal until after they have
served a minimum employment period of 12 months, while for larger businesses,
the minimum employment period is six months.
Until 31 December 2010,
‘small business employers’ are defined as employers with fewer than 15 full time
equivalent employees. After 1 January 2011, the fewer than 15-employee
exemption will be applied by a straight head count of all employees.
In addition, ‘operational reasons’ will no longer be a defence to a
claim of unfair dismissal.
Greenfields Agreements
The new system includes provisions for making Greenfields
agreements. Specifically, it details that before a Greenfields agreement is
approved, Fair Work Australia must be satisfied that the employee organisation(s)
that will be covered by the agreement are entitled to represent the industrial
interests of a majority of the prospective employees for that agreement. Fair
Work Australia must also be satisfied that it is in the public interest that the
agreement be approved.
Agreement-Making under
the Fair Work Act
The transitional
legislation indicates that the new bargaining framework will include the
requirement that bargaining representatives comply with the good faith
bargaining requirements (e.g. to attend and participate in meetings; to disclose
relevant information in a timely manner; and to give genuine consideration to
each other’s proposals). An enterprise agreement that is submitted to Fair Work
Australia within the transitional period (before 1 January 2010) will continue
to be the subject to the “No-Disadvantage Test” compared against the current
applicable and “un-modernised” relevant award. This approval process will apply
until the National Employment Standard and Modern Awards become effective on 1
January 2010.
Another notable new
arrangement is that it will be possible for employees on ITEAs and AWAs to enter
what is termed a “conditional termination agreement” with their employer. This
will allow them to participate in collective bargaining processes, including
voting on the new collective agreement. If these processes are utilised and the
new enterprise agreement is approved, the existing individual statutory
agreement will automatically terminate.
Other Workplace News
In other news, the Tasmanian Government has given, in-principle, support to
referring its Industrial Relations powers to the Federal Government, soon after
South Australia announced similar plans.
The move, announced yesterday by State Workplace Relations Minister Lisa Singh
following a Cabinet meeting, will make Tasmania the third state to refer its
private sector Industrial Relations powers to the Federal Government. Workers
would benefit from access to modern awards with simpler, nationally-consistent
wages, loadings and penalty rates that would be regularly updated, while the
federal collective bargaining arrangements would be advantageous for low-paid
employees.
Article by Dain Cairns, Searson Buck Industrial Relations
Consultant
If you would like to ensure your business is
meeting legislative requirements contact
Dain on 6223 3055.
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Staff News
Sam Baker and Bree Mitchell from the University of
Tasmania finished their time with us.
Amber Cooper, Para Consultant for our Recruitment
team has taken on a new challenge to manage our Reception area.
For more information about staff
contact Searson Buck on 6223 3055.
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Events
On Tuesday 12th May at 7.45am in Hobart His Excellency, the
Honourable Peter Underwood attended Searson Buck’s unique and industry leading
HR forum, A Seat at the Table, to share the career journey that led him to his
current role as the Governor of Tasmania.
To ensure the foot stays on the People and Culture pedal in order for businesses
to, not only survive, but thrive, during these difficult times, Searson Buck
launched a series of HR forums aimed at assisting senior HR professionals in
Tasmania with their own career development. The HR sessions, aptly named ‘A Seat
at the Table’ aim to provide an education and information forum for HR
professionals at senior level across Tasmania, and demonstrates the real value
of HR and that it belongs at the table right alongside Finance and Marketing.
The participants get together each month to hear relevant and interesting
speakers talk on a range of subjects. Speakers so far have included Graham
Winter from Graham Winter Consulting, he was the head psychologist for the last
3 Australian Olympic teams and spoke about high performance leadership; and
Geoff Officer, CEO the Donington Group who discussed career management for HR
professionals.
Searson Buck believes that those businesses that thrive and survive will do four
things:
1. Keep cashed up
2. Strategically acquire market share and successfully leverage this acquisition
3. Stay focused on providing the best possible customer experience
4. Nourish, support and look after their people.
No organisation can do, 1,2 and 3 above without 4.
For more information about events Searson
Buck is involved with contact 6223 3055.
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Social Environmental and Community Action Update

Although SECA is officially in Winter hibernation for the next few
months, staff were still able to raise money for the Cancer Council by
donating to Searson Buck's regular End of Month drinks and holding an
unofficial Biggest Morning Tea.
For more information about SECA initiatives
contact Searson Buck on 6223 3055.
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Contact us
Searson Buck Pty Ltd
ABN
70 082 744 285
info@searsonbuck.com.au
www.searsonbuck.com.au
Hobart Office
183
Macquarie Street
GPO
Box 1559, Hobart 7001 Ph: 6223 3055, Fax: 6223 3099, Workforce Fax: 6224
7833
Freecall: 1800 151 331
Launceston Office
30 Brisbane Street
PO
Box 2020, Launceston 7250 Ph: 6333 3888 Fax: 6333 3899
launceston@searsonbuck.com.au
Burnie Office
Level 1 10 Wilson Street
GPO
Box 1499, Burnie 7320 Ph: 6431 5155 Fax: 6431 5166
burnie@searsonbuck.com.au
Devonport Office
1st Floor, Bass House
21
Best Street, Devonport 7310 Ph: 6423 1311 Fax: 6423 1844
devonport@searsonbuck.com.au
Zeehan Office
129 Main Street, Zeehan 7469 Ph: 6471 6477 Fax: 6471 5089
April
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Employment fell to 236,600
-
Unemployment rate rose to 5.3%
-
Participation rate fell to 61.8%
Source: Trends (Tasmanian Labour Market Review April
2009)
For more information on the latest market trends contact Searson Buck on
6223 3055.
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All our Star Candidates have been snapped up
this month!
For more information about our Star
Candidates contact Searson Buck
on
6223 3055.
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